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Spa Attendant
4 weeks ago
Job Summary
As a Spa Attendant at The Ritz-Carlton Sarasota, you will provide exceptional guest service and create memorable experiences for our spa guests. Your primary responsibility will be to ensure that our guests feel welcome and comfortable throughout their stay.
Key Responsibilities
- Provide general spa orientation to guests upon arrival, including the location and use of locker rooms, lounge areas, and hospitality stations.
- Offer guests amenities such as water, juice, or heated neck pillows.
- Answer questions about general property information and amenities.
- Escort guests to and from treatment rooms.
- Check computer for updates and changes to schedule regularly throughout the day.
- Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
- Dispose of trash and dirty linens in the proper area.
- Secure supplies and equipment at the end of each shift.
- Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
- Anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
About The Ritz-Carlton
The Ritz-Carlton is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
