Customer Support Specialist

7 days ago


Gretna, Nebraska, United States Pinnacle BankBank of Colorado Full time
Job Description:

We are seeking a skilled Customer Support Specialist to join our team at Pinnacle Bank/Bank of Colorado. In this role, you will be responsible for providing exceptional customer service and technical support to our online banking customers via phone, chat, and email.

The ideal candidate will have 1 year of customer service or banking experience and a high school graduate or equivalent. They must be able to communicate effectively with management, customers, and co-workers, and possess problem-solving skills and the ability to make sound decisions using information at hand.

The salary for this position is approximately $35,000 - $45,000 per year, depending on experience. We offer part-time hours available, evenings and weekends, with a total departmental hours of weekdays 8-8 and weekends 8-5. This is an in-person position that requires flexibility and reliability.

Key Responsibilities:
• Assist customers with various tasks such as answering account questions, balancing statements, investigating customer inquiries, resolving problems, Debit Card issues, deposit item returns, overdraft product choices, account maintenance and other duties as needed.
• Stay informed of personal and business banking products, services, and rates for different charters and markets.
• Listen to customer needs; educate and suggest products such as Online Banking, Bill Pay, and Mobile Banking.
• Correctly input or verify customer information into database; start or complete proper request forms and procedures to help customers.
• Ability to keep regular and reliable attendance with the ability to work FLEXIBLE hours, including weekends.

Knowledge, Skills, and Abilities:
• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers, and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.

Benefits:
We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience. Part-time hours are available, with opportunities for flexible scheduling. We also provide a supportive work environment and opportunities for professional growth and development.

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