Residential Customer Experience Specialist
7 days ago
Company Overview
At ALLO Communications, we prioritize our people as our greatest asset. Our team embodies the company mission by being deeply rooted in each community we serve. We're passionate about contributing to the success and progress of our GIG Communities.
We strive to create a workplace where employees are valued, ideas are heard, and leaders and teammates support each other both at work and in life.
About This Role
This position involves processing incoming orders for new installations, including provisioning services, scheduling with customers, and completing billing for services rendered. The ideal candidate will also complete change of service requests, receive and initiate calls from/to current customers, and provide exceptional customer service.
The estimated salary for this role is $45,000-$60,000 per year, depending on experience and qualifications.
Key Responsibilities
- Process incoming orders for new installation, including provisioning service and completing billing for services rendered.
- Complete change of service requests (open service orders and make changes to accounts).
- Receive and initiate calls from/to current customers who are reporting trouble issues.
- Provide an excellent customer experience.
Requirements
- High school diploma or equivalent required.
- 1+ Year(s) of previous customer service experience preferred.
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