Customer Service Representative

1 week ago

Chattanooga, Tennessee, United States CommonSpirit Health Full time

Overview:

CommonSpirit Health is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice.

We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

Benefits:

  • Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs
  • Employee Assistance Program (EAP) for you and your family
  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
  • Adoption Assistance
  • Paid Time Off (PTO)
  • Tuition Assistance for career growth and development
  • Matching Retirement Programs
  • Wellness Program

Responsibilities:

  • Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with various Revenue Cycle teams and other departments to respond to, or initiate response to, clinic questions.
  • Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority.
  • Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation and written responses to clinic issues; maintains confidentiality of medical records.
  • Maintains current knowledge of internal, payer, and government regulations as applicable to assigned function.
  • Establishes and maintains professional and effective relationships with peers and other stakeholders.

Qualifications:

  • High School Diploma or GED equivalent
  • Knowledge of general concepts and practices that relate to the healthcare field, insurance follow-up process, clinic operations, regulatory/reporting requirements, operation medical insurance, payer contract, and basic medical terminology and abbreviations
  • Excellent customer service, attention to detail, critical thinking, and the ability to maintain confidentiality of medical records, troubleshooting
  • Ability to understand and apply detailed billing requirements and cash posting processes and effectively prioritize

Preferred Qualifications:

  • Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.
  • Graduation from a post-high school program in medical billing or other business-related field preferred.

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