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Operations Director

2 months ago

Jacksonville, Florida, United States Balfour Beatty Investments & Communities Full time
About the Role

The Operations Director is a key leadership position responsible for overseeing the strategic direction and day-to-day operations of our properties. This role requires a strong leader who can drive business success through effective team management, strategic planning, and a customer-centric approach.

Key Responsibilities
  • Develop and implement marketing strategies to achieve budgeted occupancy levels
  • Ensure compliance with company policies and procedures
  • Set business priorities, supervise leasing and prospect management, and oversee maintenance performance
  • Provide assurance on the completeness and accuracy of transaction data in Yardi
  • Collaborate with Facility Management on outstanding maintenance issues and develop proactive solutions
  • Ensure operational metrics and maintenance metrics are achieved in accordance with business agreements
  • Foster a culture of WeCare and embody its values
  • Interview, hire, onboard, and retain talented candidates to achieve business goals
  • Lead and develop team members to achieve personal and professional growth within the WeCare culture
  • Manage team and business priorities through feedback to improve team performance, build relationships, and solve problems
  • Create, maintain, and collaborate with stakeholders to achieve company and installation goals
  • Take initiative to obtain and act on feedback from key stakeholders
  • Develop and manage the annual budget and achieve monthly financial targets
  • Accountable for financial management of the property, including annual budgets, monthly/quarterly financial reports, and monitoring expenditures
  • Process various financial tasks, including payables and receivables
  • Support the Project Development team as requested for Service partner data calls, meetings, schedules, and visits
Requirements
  • High School Diploma or equivalent required
  • Associate's or Bachelor's degree preferred
  • Minimum of 5 years' experience in property management or hospitality industry
  • Minimum of 3 years' of general people management
  • Solid leadership skills, including promoting core values, collaborating, developing others, solid decision making, and accountability
  • Strong financial acumen
  • Proven ability to create and maintain budgets and forecasting
  • Results-driven and detail-oriented
  • Ability to communicate effectively and speak and write with ease, clarity, and impact
  • Ability to manage competing priorities
  • Ability to create and foster partnerships
  • Ability to listen attentively and be empathetic
  • Possession of a valid state-issued Driver's License and safe driving record required
  • Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation
About Balfour Beatty Investments & Communities

Balfour Beatty Investments & Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.