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Customer Service Representative
2 months ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Johnsonville. As a key member of our supply chain team, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Customer Service: Provide high-level customer service and support to internal and external customers, acting as a company representative and resolving customer inquiries and issues in a timely and professional manner.
- Order Management: Oversee customer orders and shipments, ensuring accurate items, prices, and delivery dates.
- Communication: Regularly update internal and external customers on order status and any issues, and execute and analyze customer-related reports.
- Issue Resolution: Manage the escalation of issues within the Customer Service Team and facilitate cross-functional issue resolution.
- Process Improvement: Perform root cause analysis to understand drivers of order failure and identify opportunities for continuous improvement.
- Collaboration: Participate in and lead cross-functional teams and meetings, and build collaborative relationships with customers and internal stakeholders.
- Education: Bachelor's degree achieved or in process, or significant equivalent experience required.
- Experience: 3-5 years' experience in customer service or supply chain preferred.
- Skills: Strong focus on customer success, creative problem-solving, analytical skills, proficiency in Business Software (SAP preferred), and Microsoft Suite (Excel, Word, PowerPoint), and basic EDI knowledge a plus.
Johnsonville is a family-owned company that has been inventing better ways to make, eat, and prepare crave-able sausage since 1945. We are a 3,000-member strong team that sells our famous sausage in all 50 United States and more than 40 countries. We have a culture built on the idea that if we make developing our talents our top priority, great business results will follow naturally. We call it The Johnsonville Way.
