Call Center Director
4 days ago
The Call Center Director is responsible for managing all aspects of the Call Center, providing support to the field, and ensuring Call Center Agents deliver best-in-class customer service.
Key Responsibilities- Monitor performance and productivity, working with the Call Center team to meet and exceed sales and service performance levels.
- Hire key staff members, provide support and direction, conduct training, and set up systems for all Agents.
- Develop and administer disciplinary action forms, Performance Improvement Plans, and terminations.
- Play a primary role in developing and implementing a sales strategy for the Call Center, establishing sales goals, and ensuring their achievement.
- Determine effective staffing levels/schedules and workflow to ensure customer satisfaction while maintaining maximum productivity.
- Manage internal satisfaction between the sites and the Call Center.
- Establish performance goals at the team and individual levels, develop a reporting structure, and measure progress.
- Excellent written and verbal communication skills.
- Superior interpersonal and motivational skills.
- Excellent leadership and negotiation skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Highly innovative and motivated self-starter, working with minimum supervision.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient in Microsoft Office Suite and Call Center technology.
- Competitive salary.
- Health insurance including medical, dental, and vision.
- Life and Disability Insurances.
- Paid Time Off.
- Generous Holiday Schedule.
- 401(k) matching.
- Employee assistance program.
- Referral program.
- Free Car Wash every other week.
- Free catered lunch every other week.
- A great culture.
SmartStop Self Storage is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.
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Director of Call Center Operations
4 weeks ago
Ladera Ranch, California, United States LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. Full timeJob SummaryThe Call Center Director will direct and oversee the company's Call Center operations, ensuring exceptional customer experience and driving business growth.Key ResponsibilitiesMonitor performance and productivity, guiding the Call Center team to meet and exceed sales and service performance levels.Create processes to monitor and track Agent...
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Call Center Director
4 weeks ago
Ladera Ranch, California, United States LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. Full timeJob SummaryThe Call Center Director will oversee the company's Call Center operations, ensuring seamless customer experiences and driving sales performance.Key ResponsibilitiesMonitor and analyze performance metrics to inform strategic decisions and drive business growth.Develop and implement processes to enhance efficiency, productivity, and customer...
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Call Center Director
2 weeks ago
Ladera Ranch, California, United States Ledgent Technology Full timeJob SummaryThis is a Direct Hire position, 100% on site in a dynamic and fast-paced environment. The Call Center Director will direct and oversee the company's Call Center operations, ensuring exceptional customer service and sales performance.Key ResponsibilitiesMonitor and analyze performance metrics to drive sales and service excellence, working closely...
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Call Center Operations Manager
3 days ago
Ladera Ranch, California, United States Ledgent Technology Full timeJob SummaryThis is a Direct Hire position, 100% on site in Ladera Ranch, CA.Job Duties and ResponsibilitiesOversee the company's Call Center operations and direct the Call Center team to meet and exceed sales and service performance levels.Create processes to monitor and track Agent success post training.Develop and distribute reports related to the Call...
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Administrative Support Specialist
4 weeks ago
Ladera Ranch, California, United States The Orchards Full timeJob OverviewThe Orchards is seeking a Part-Time Administrative Support SpecialistThe Administrative Support Specialist plays a crucial role in providing clerical and organizational assistance to the Health Information and Skilled Nursing departments, while also supporting the Admissions and Social Services departments as required.Part-Time Schedule: 3 days a...
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Nursing Administrative Assistant
4 weeks ago
Ladera Ranch, California, United States The Orchards Full timeJob OverviewThe Orchards is seeking a Part-Time Administrative Support SpecialistThe Administrative Support Specialist plays a crucial role in providing clerical and organizational assistance to the Health Information and Skilled Nursing departments, while also offering support to the Admissions and Social Services teams as required.Part-Time Schedule: 3...
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Senior Living Sales Advisor
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Healthcare Sales Representative
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Ladera Ranch, California, United States American Family Care Ladera Ranch Full timeJob Title: Healthcare Sales AssociateJob SummaryWe are seeking a highly motivated and results-driven Healthcare Sales Associate to join our team at American Family Care Ladera Ranch. As a key member of our sales team, you will be responsible for selling and marketing urgent care medical services to local businesses, physicians, and...
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Educational Center Supervisor
4 weeks ago
Foothill Ranch, California, United States Mathnasium (ID: 2418701) Full timeJob OverviewAre you enthusiastic about mathematics and education? Mathnasium is the ideal environment for you. As the Learning Center Manager (also known as Center Director), your role will be to foster a thriving, dynamic, and enjoyable educational atmosphere for our students and their families.Why Choose Us:At Mathnasium of Allen, we are dedicated to both...
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Educational Center Supervisor
4 weeks ago
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Medical Director
4 days ago
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Pediatric Care Specialist
2 weeks ago
Sea Ranch, California, United States Santa Rosa Community Health Full timeJob SummaryWe are seeking a highly skilled Pediatrician to join our team at Santa Rosa Community Health. As a key member of our Patient Centered Medical Home Team, you will provide exceptional medical services to our patients and contribute to the development of treatment guidelines and protocols.Key ResponsibilitiesProvide comprehensive care to patients,...
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Math Instructor and Tutor
3 hours ago
Foothill Ranch, California, United States Mathnasium (ID: 2418701) Full timeTransform Lives with MathnasiumWe are seeking a passionate and skilled Math Instructor to join our team at Mathnasium Foothill Ranch. As a Math Instructor, you will play a vital role in helping students understand and master math concepts, making a positive impact on their academic journey.What We Offer:A rewarding opportunity to transform the lives of...
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Claims Processor
1 week ago
Foothill Ranch, California, United States PrideStaff Full timeClaims Processor Job DescriptionPrideStaff is seeking a highly organized and detail-oriented Claims Processor to join our team in Foothill Ranch. As a Claims Processor, you will be responsible for qualifying claims/bills for payment, checking for coverage, and applying co-pays, deductibles, and coinsurance. You will also need to create cases, assist with...
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Claims Processor
3 days ago
Foothill Ranch, California, United States PrideStaff Full timeClaims Processor Job DescriptionPrideStaff is seeking a highly organized and detail-oriented Claims Processor to join our team. As a Claims Processor, you will be responsible for qualifying claims/bills for payment, checking for coverage, and applying co-pays, deductibles, and coinsurance.Key Responsibilities:Qualify claims/bills for payment and check for...
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Acute Care Registered Nurse
4 weeks ago
Sea Ranch, California, United States Bluebird Staffing Full timePosition OverviewWe are seeking a dedicated and skilled Registered Nurse to provide exceptional care in the Emergency Room setting. This role is crucial in delivering high-quality medical services to patients in urgent need.Key ResponsibilitiesFacility: Modoc Medical CenterRole: Registered Nurse, Emergency RoomLocation: Alturas, CAShift Options: Day or Night...
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Call Center Director
3 weeks ago
Ladera Ranch, United States Ledgent Technology Full timeThis is a Direct Hire position, 100% on site in Ladera Ranch, CA. JOB SUMMARYThe Call Center Director will direct and oversee the company's Call Center operations.JOB DUTIES AND RESPONSIBILITIESMonitors performance and productivity and works with the Call Center team to guide them to meet and exceed sales and service performance levels;Creates process to...
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Call Center Director
4 days ago
ladera ranch, United States Ledgent Technology Full timeThis is a Direct Hire position, 100% on site in Ladera Ranch, CA. JOB SUMMARYThe Call Center Director will direct and oversee the company's Call Center operations.JOB DUTIES AND RESPONSIBILITIESMonitors performance and productivity and works with the Call Center team to guide them to meet and exceed sales and service performance levels;Creates process to...
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Call Center Director
3 weeks ago
Ladera Ranch, United States Ledgent Technology Full timeThis is a Direct Hire position, 100% on site in Ladera Ranch, CA. JOB SUMMARYThe Call Center Director will direct and oversee the company's Call Center operations.JOB DUTIES AND RESPONSIBILITIESMonitors performance and productivity and works with the Call Center team to guide them to meet and exceed sales and service performance levels;Creates process to...
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Center Director
2 weeks ago
Albuquerque Ladera, NM, US, 87120 The Learning Experience - Corporate Childcare Centers Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Savings bank Signing bonus Training & development Tuition...
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Unit Secretary
2 months ago
Ladera Ranch, United States The Orchards Full timeJob DescriptionJob DescriptionThe Orchards is hiring a Part Time Unit SecretaryThe Unit Secretary provides administrative and clerical support to Health Information/ Skilled Nursing department and supports Admissions & Social Services Department as neededPart-Time: 3 days a week , Monday, Thursday, and Friday 8:30am -5:00pm$18.00-$19.00 per hourPRINCIPLE...
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Senior Living Sales Counselor
2 months ago
Ladera Ranch, United States Reata Glen Full timeJob DescriptionJob DescriptionSenior Living Sales Counselor$70,500 non-recoverable draw plus meaningful performance based bonus, paid bi-weekly.LOTS of growth opportunity in a stable & beautiful work environment.Fulltime Benefits include PTO, Holidays, Medical, Dental, Vision, Life Insurance, and more.401k with employer match.Tuition Assistance.Talent...
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Medical Office Administration and Billing
4 months ago
Ladera Ranch, United States American Family Care Ladera Ranch Full timeJob DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementPaid time offTraining & developmentBenefits/PerksPaid time offHealth insuranceDental insuranceRetirement benefitsEmployee referral incentivesGreat small business work environmentFlexible schedulingAdditional...
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Healthcare Business Development Representative
4 weeks ago
Ladera Ranch, United States American Family Care Ladera Ranch Full time $25 - $35Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementTraining & developmentBenefits/PerksCompetitive Pay + BonusFlexible schedulingPaid time off, health insurance, dental insurance, retirement benefit, and more!Company OverviewAmerican Family Care (AFC) is one of the...
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Occupational Sales Associate
4 months ago
Ladera Ranch, United States American Family Care Ladera Ranch Full timeJob DescriptionJob DescriptionBasic FunctionsJob Summary and QualificationsSales and marketing activities to increase occupational medicine visits to AFC Urgent Care centers. The Occupational Marketing Rep obtains new corporate accounts as well as provides support to existing accounts. The sales rep should also be seeking opportunities to increase business...
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Medical Assistant
4 months ago
Ladera Ranch, United States American Family Care Ladera Ranch Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceFlexible scheduleHealth insuranceOpportunity for advancementPaid time offBenefits/PerksCompetitive PayFull Time and Part TimeGreat work environmentFlexible schedulingPaid time off, health insurance, dental insurance, retirement benefit, and more!Company OverviewAmerican Family Care (AFC) is one...
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English-Spanish Bilingual Call Center Rep
6 days ago
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Nursing Department Director
19 hours ago
Highlands Ranch, Colorado, United States Wind Crest by Erickson Senior Living Full time{"title": "Clinical Leadership Opportunity", "content": "Wind Crest by Erickson Senior Living is seeking a skilled and experienced Clinical Leader to join our team as Assistant Director of Nursing. This is a fantastic opportunity to make a meaningful impact on the lives of our residents and contribute to the success of our community.Key Responsibilities:Lead...
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Assistant Director of Nursing
3 days ago
Highlands Ranch, United States Wind Crest by Erickson Senior Living Full timeLocation:Wind Crest by Erickson Senior LivingJob DescriptionWind Crest is a beautiful 84-acre continuing care retirement community located in Highlands Ranch, just 15 minutes southwest of Denver, Colorado. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care...
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Assistant Director of Nursing
2 days ago
Highlands Ranch, United States Wind Crest by Erickson Senior Living Full timeJob DescriptionJob DescriptionLocation:Wind Crest by Erickson Senior LivingJob DescriptionWind Crest is a beautiful 84-acre continuing care retirement community located in Highlands Ranch, just 15 minutes southwest of Denver, Colorado. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of...
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Assistant Director of Nursing
1 day ago
Highlands Ranch, United States Wind Crest by Erickson Senior Living Full timeLocation:Wind Crest by Erickson Senior LivingJob DescriptionWind Crest is a beautiful 84-acre continuing care retirement community located in Highlands Ranch, just 15 minutes southwest of Denver, Colorado. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care...
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Assistant Director of Nursing
3 days ago
Highlands Ranch, CO, United States Wind Crest by Erickson Senior Living Full timeLocation: Wind Crest by Erickson Senior Living Job Description Wind Crest is a beautiful 84-acre continuing care retirement community located in Highlands Ranch, just 15 minutes southwest of Denver, Colorado. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care...
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Assistant Director of Nursing
3 days ago
Highlands Ranch, Colorado, Douglas County, CO, United States Wind Crest by Erickson Senior Living Full timeLocation:Wind Crest by Erickson Senior LivingJob DescriptionWind Crest is a beautiful 84-acre continuing care retirement community located in Highlands Ranch, just 15 minutes southwest of Denver, Colorado. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care...
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Clinical Nurse
4 weeks ago
Lakewood Ranch, Florida, United States Healogics Full timeClinical Nurse (RN) - Full-Time Position At Healogics, we take pride in the significant impact our work has on the lives of our patients. We recognize that meaningful work requires dedication, and we are devoted to providing our employees with the support and compensation they deserve for their invaluable contributions. As a Clinical Nurse (RN), you will...
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Executive Culinary Director
1 hour ago
Highlands Ranch, Colorado, United States Wind Crest by Erickson Senior Living Full timeExecutive Chef Opportunity at Wind Crest by Erickson Senior LivingWe are seeking an experienced Executive Chef to join our team at Wind Crest by Erickson Senior Living. As a key member of our culinary team, you will be responsible for leading the preparation and presentation of high-quality meals for our residents.Key Responsibilities:Oversee the efficiency...
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Wellness Director, RN
22 hours ago
Highlands Ranch, Colorado, United States Wind Crest by Erickson Senior Living Full timeJob Title: Wellness Manager, RNWind Crest by Erickson Senior Living is seeking a highly skilled and compassionate Wellness Manager, RN to join our team. As a key member of our healthcare services team, you will be responsible for overseeing the care performance of our Assisted Living and Memory Care teams, ensuring that our residents receive the highest...