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Donor Center Technician

2 months ago

Houston, Texas, United States KEDPlasma USA Full time
Job Summary

We are seeking a highly skilled and compassionate Donor Center Technician to join our team at KEDPlasma USA. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our plasma donation center.

Key Responsibilities
  • Provide exceptional customer service to donors, responding to their questions and concerns in a timely and professional manner.
  • Conduct health screenings, including blood pressure, pulse, weight, and temperature checks, to ensure donor safety.
  • Prepare collection machines for plasmapheresis procedures, including donor setup, monitoring, and disconnect.
  • Monitor donor safety and well-being during the plasmapheresis process, responding to any adverse reactions or issues that may arise.
  • Facilitate donor flow throughout the center, minimizing wait times and ensuring a smooth and efficient experience.
  • Perform troubleshooting of equipment within scope of training, responding to complex alarm or donor issues related to collection.
  • Maintain a clean, efficient work environment, ensuring sufficient operating supplies are available as needed.
  • Follow all Standard Operating Procedures (SOPs) and regulatory policies and procedures, remaining current on SOP changes.
  • Attend staff meetings and other team meetings as required, providing input and feedback to improve center operations.
Requirements
  • High school diploma or equivalent required.
  • Minimum one-year experience in a customer service environment, with experience in a medical office, retail, blood, or plasma collection center preferred.
  • Good communication and organizational skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Comfortable being near human blood and exposed to bloodborne pathogens, with ability to wear personal protective equipment as needed.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.