Plumbing Operations Manager
2 weeks ago
Same Day Water Heaters, LLC is a dynamic and growing plumbing company that prioritizes employee satisfaction and customer care. We are seeking a skilled Operations Manager to lead our plumbing team and drive business growth.
Key Responsibilities:
- Oversee the activities and performance of our plumbing team, ensuring tasks are completed accurately and on time.
- Manage workflow by monitoring plumbers and ensuring all jobs are completed with accurate paperwork and excellent customer service.
- Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed.
- Communicate proactively with management and maintain positive associate morale.
- Perform general clerical duties, including copying, faxing, mail distribution, filing, and answering phones.
- Resolve customer conflicts and attend conference calls to update management on key processes.
- Coach plumbers and associates in need of job improvement and document progress.
Requirements:
- Background or license in plumbing.
- Ability to lead a team of plumbers and sales associates.
- Good analytical, written, and verbal skills.
- Proficient in MS Office.
- Strong attention to detail and excellent organizational skills.
- Able to multi-task in a fast-paced and deadline-driven environment.
- Able to maintain professionalism and a positive service attitude.
Benefits:
- Salary based on relevant experience and performance.
- Health, Dental, Vision, and Life Insurance.
- Paid time off (PTO) and Paid Holidays.
- Mid-year and annual bonus opportunities based on job performance and company profitability.
- Negotiable: Vehicle allowance/Company Vehicle.
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