Senior Clinic Patient Representative
3 weeks ago
### Job Summary
We are seeking a highly skilled Senior Clinic Patient Representative to join our team at Christus Health. As a key member of our healthcare team, you will play a vital role in ensuring the smooth flow of patient check-in, verifying demographic and insurance information, and maintaining accurate patient records.
### Key Responsibilities
* Maintain the flow of patient check-in, verifying demographic and insurance information, and entering into the computer database
* Assist with answering phones, taking messages, and responding to patient and staff inquiries
* Respond to CBO requests for patient account corrections and/or maintenance in a timely manner
* Schedule appointments for patients in accordance with physician guidelines
* Collect time of service payment amounts, collect prior balance amounts, and/or arrange payment plans as requested
### Additional Duties
* Check in patients, verify and update necessary information in the medical record
* Assist patients with completing all necessary forms
* Schedule appointments according to clinician template and follow office scheduling policies
* Assist front office lead/supervisor with other administrative duties such as front end duties, denials, work queues, and correct any errors to ensure clean claims
* Screen visitors and respond to routine requests for information
* Follow the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
* Maintain strict confidentiality
* Use oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission
* Maintain established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control
* Perform job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives
* Support and adhere to CHRISTUS Service Guarantee
* Perform other related work as assigned by leadership
### Requirements
* High school diploma or equivalent
* Knowledge of managed care preferred
* Ability to operate 10-key calculator by touch, telephone, computer, copier, and fax machine
* Excellent interpersonal and communication skills and good math knowledge essential
* Some College Preferred
* Three or more years of experience in a healthcare organization
* ICD9 and CPT coding (advanced skills) Preferred
* Experience with charge posting or collections Preferred
### Work Type
Full Time
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