Senior Patient Representative

1 week ago


Tyler, Texas, United States Christus Health Full time
Job Summary

We are seeking a highly skilled and compassionate Senior Patient Representative to join our team at Christus Health. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our clinic, providing exceptional patient care, and maintaining the highest level of customer satisfaction.

Key Responsibilities
  • Greets and directs patients, visitors, and staff, ensuring a positive and welcoming experience.
  • Serves as a liaison between patients and medical support staff, facilitating effective communication and resolving issues in a timely manner.
  • Verifies patient demographic and insurance information, ensuring accuracy and completeness in our database.
  • Assists with scheduling appointments, collecting payments, and preparing cash deposits, maintaining a high level of attention to detail and accuracy.
  • Responds to patient and staff inquiries, providing clear and concise information and resolving issues in a professional and courteous manner.
Requirements
  • High school diploma or equivalent required; some college preferred.
  • Three or more years of experience in a healthcare organization, with a strong background in patient services and customer relations.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge of managed care and ICD9/CPT coding preferred.
Work Environment

This is a per diem as needed position, requiring flexibility and adaptability to meet the changing needs of our clinic.

Christus Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.



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