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Residential Mortgage Sales Specialist

2 months ago

Eden Prairie, Minnesota, United States WELLS FARGO BANK Full time
About this Position:

Wells Fargo is looking for a Mortgage Retail Sales Consultant (SAFE) within the Consumer Lending sector, specifically in Home Lending. For more details about this line of business, please refer to the external Careers Site.

Key Responsibilities:
  • Source residential mortgage opportunities from various external channels and generate high-quality loans.
  • Establish and nurture relationships with real estate agents, builders, financial advisors, bank branches, previous clients, and other unconventional sources.
  • Engage with clients to comprehend their requirements and deliver exceptional customer service; inform potential and current clients about Wells Fargo Home Mortgage offerings; assess and recommend mortgage loan products tailored to the client's needs.
  • Provide insights for loan production and exercise independent judgment while gaining an understanding of the functional area, policies, procedures, compliance standards, and loan generation.
  • Uphold a high standard of client satisfaction and quality by ensuring timely and proactive communication with customers.
  • Comply with policies, underwriting standards, compliance regulations, and loan procedures. Collaborate with fulfillment partners to address client needs throughout the loan origination process.
  • Continuously engage in Wells Fargo training programs to enhance knowledge of company products, policies, procedures, and underwriting standards.
  • Stay updated on mortgage industry trends and developments in the assigned market, and cultivate a strong presence for Wells Fargo Home Mortgage in the marketplace.
  • This SAFE position involves customer interaction and responsibilities that may include offering or negotiating terms and/or processing applications for secured transactions. Therefore, compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations is required. Ongoing employment is contingent upon meeting all such requirements, including satisfactory background investigation results. Individuals in a SAFE role must also meet the Loan Originator requirements under Regulation Z (LO) as outlined in the job expectations below.
Essential Qualifications:
  • Minimum of 2 years of experience in Mortgage Retail Sales, or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred Qualifications:
  • Basic proficiency in Microsoft Office applications.
  • Experience in retail residential mortgage with purchase fundings referred primarily from established local or external sources within the past year.
  • Experience in educating clients about various mortgage programs.
  • Strong verbal, written, and interpersonal communication skills.
  • Background in the mortgage industry.
  • Understanding of sales prospecting and generating referrals.
  • Experience in developing and maintaining professional relationships.
  • Bilingual proficiency in Spanish and English.
  • Customer service experience.
Job Expectations:
  • This position requires SAFE registration upon employment. Wells Fargo will initiate the SAFE registration process immediately after your start date. The Nationwide Mortgage Licensing System (NMLS) website provides the MU4R questions and registration required for this position. Individuals in Loan Originator (LO) roles must meet the Consumer Financial Protection Bureau qualification standards and comply with related Wells Fargo policies. The LO qualification standards include meeting applicable financial responsibility, character, general financial fitness, and criminal background criteria. A current credit report will be utilized to evaluate your financial responsibility and credit fitness; however, a credit score is not part of this evaluation. Successful candidates must also adhere to ongoing regulatory requirements, including additional screening if necessary.
  • Possession of reliable transportation.
  • Willingness to work evenings, weekends, and/or holidays as required or scheduled.
Diversity and Inclusion:

At Wells Fargo, we value diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees are expected to support our focus on building strong customer relationships while maintaining a robust risk management and compliance-driven culture, which are critical to the success of our customers and the company. They are accountable for executing all applicable risk programs, including Credit, Market, Financial Crimes, Operational, and Regulatory Compliance, which entails effectively adhering to Wells Fargo policies and procedures, fulfilling risk and compliance obligations, timely escalation and remediation of issues, and making sound risk decisions. There is an emphasis on proactive monitoring, governance, risk identification, and escalation, as well as making prudent risk decisions aligned with the business unit's risk appetite and all risk and compliance program requirements.