Business Intelligence Developer

4 weeks ago


Washington, Pennsylvania, United States JSR Tech Consulting Full time
Job Opportunity

We are seeking a highly skilled Data Analyst/BI Developer to join our team at JSR Tech Consulting.

The ideal candidate will have experience in working with Genesys IVR developers to understand customer journey tracking and ensure data points are captured in the IVR flow.

Responsibilities will include:

  • Collaborating with Genesys IVR developers to identify data tracking opportunities and improvement areas.
  • Developing and maintaining BI/Analytics tools, such as PowerBI and Tableau, to create dashboards and reports.
  • Providing data insights and analysis to guide Genesys IVR development teams on enhancements and improvements.
  • Staying up-to-date with contact center processes, KPIs, and metrics, as well as telephony systems.

Preferred qualifications include workforce management experience and a strong understanding of BI/Analytics tools.

If you are a motivated and detail-oriented professional with a passion for data analysis and business intelligence, we encourage you to apply for this exciting opportunity.



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