Front Office Manager
4 weeks ago
About Us:
At Hotel Murano, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Our Culture:
We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.
Job Summary:
We are seeking a dynamic individual who is motivational, passionate, and fun to lead our Front Office Team. The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
Responsibilities:
- Lead the Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel.
- Provide exceptional levels of service throughout our guests' stay.
- Assure guest service standards are being applied consistently.
- Follow and adhere to all hotel and department policies and procedures.
Requirements:
- Excellent communication skills, written and verbal.
- Strong interpersonal and employee relation skills.
- Ability to mentor, train, and develop staff.
- Ability to motivate and drive the staff.
- Strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
- Ability to handle multi-tasking and be goal- and results-oriented.
- Strong time management skills to meet deadlines.
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