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Office Operations Manager

2 months ago

Mission Viejo, California, United States Senior Helpers - Mission Viejo, CA Full time
Job Overview

We are seeking a highly skilled Office & Operations Manager to join our team at Senior Helpers - Mission Viejo, CA. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our home care agency.

As an Office & Operations Manager, you will be responsible for managing the daily office operations, including managing the full life cycle of our Caregiving and Office teams. This includes assisting with caregiver recruitment, interviewing, and onboarding, as well as managing caregiver scheduling, training, and orientation.

You will also be responsible for creating new hire packets and employee handbooks, ensuring all caregiver employment paperwork is completed and filed according to policy, and managing caregiver retention efforts with rewards and recognition best practices.

Key Responsibilities
  • Manage Caregiver hiring lifecycle: assist with recruitment, interviewing, and onboarding, manage scheduling, training, and orientation, create new hire packets and employee handbooks, ensure all employment paperwork is completed and filed.
  • Assist with Client communications: create and distribute client welcome packets, manage and file information from incoming leads and existing clients, maintain effective communication with clients, family members, caregivers, and others involved in the care of an individual.
  • Assist with Office operations: answer and screen incoming phone calls, perform general office functions, assist with billing and invoicing, perform caregiving duties as required to fill in open shifts, local travel may be required within a 10-mile radius.
Requirements
  • High school diploma or education equivalent
  • Bachelor's degree or related secondary education or certification a plus
  • Minimum three years of related work experience, preferably in healthcare or home care
  • Experience in office operations management or HR-related function preferred
  • Working knowledge of Microsoft Office suite required
  • Prior health care industry and/or Caregiver experience a plus
  • Qualified candidates must possess a valid driver's license with insurance
  • Background checks and other pre-employment screening will be required
Benefits
  • Aggressive incentive plan based on company performance
  • Access to medical benefits and 401k options (based on eligibility)
  • Fun work environment & culture
  • Welcome gift and new hire packet
  • Exclusive discounts at local restaurants, shopping, movies, and travel
  • Supportive team and management
  • Extensive hands-on and virtual training available
  • Opportunity to expand skills for personal growth

Job Type: Full time

Equal Opportunity Employer