Retail Customer Service Associate

1 day ago


Mission Viejo, California, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our stores.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping solutions.
  • Operations: Ensure efficient store operations, including managing inventory, processing transactions, and maintaining a clean and organized store environment.
  • Team Collaboration: Work collaboratively with team members to achieve sales goals, resolve customer issues, and maintain a positive store atmosphere.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in retail customer service or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer

As a Retail Customer Service Associate at FedEx Office and Print Services, you will enjoy a competitive salary, opportunities for career growth and development, and a comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement.



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