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Retail Service Specialist

2 months ago

Santa Ana, California, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our store operations, you will be responsible for providing exceptional customer service, leading store team members, and ensuring seamless store operations.

Key Responsibilities
  • Lead store team members in delivering outstanding customer service to retail and professional customers.
  • Supervise customer service levels on the retail showroom, including team member execution of customer service programs.
  • Ensure timely processing of buy online/ship to store, hub and store to store transfers, and DC add orders.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges efficiently and accurately.
  • Perform all store opening/closing duties, including day end procedures and securing the building.
Requirements
  • Strong communication skills.
  • Ability to obtain RSS Certification.
  • Retail sales experience, preferably in auto parts.
  • Automotive systems and repair knowledge.
  • ASE Certification.
  • Fluency in multiple languages, with Spanish highly desired.
What We Offer
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account.
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.