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Guest Service Representative

1 week ago

Boston, Massachusetts, United States Marriott International Inc Full time

As a Guest Service Representative at Marriott International Inc., you will play a critical role in delivering exceptional guest experiences. Your primary responsibilities will include managing room reservations, processing cancellations, and verifying billing information.

About the Role

You will be working in a fast-paced environment, interacting with guests, and providing exceptional customer service. To succeed in this role, you must possess excellent communication skills, be able to multitask, and have a strong attention to detail.

Key Responsibilities:

  • Manage room reservations and cancellations
  • Verify and adjust billing information
  • Process guest requests and relay messages
  • Deliver exceptional customer service to guests
  • Work closely with other departments to ensure seamless guest experiences

We are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.