Product Manager for Genesys Telephony

3 days ago


Cary, North Carolina, United States Syntricate Technologies Full time

**Job Summary**

We are looking for a highly motivated Senior Business Analyst to join our team at Syntricate Technologies in Cary, NC. The ideal candidate will have experience working with Genesys Contact Center and Agile methodologies.

The successful candidate will be responsible for collaborating with stakeholders to understand business requirements and driving the development of innovative solutions.

**Key Responsibilities:**

  • Serve as Product Owner for Genesys Telephony (Call Routing, Call Back Assist, Softphone, Integrations to existing Call Center applications)
  • Collaborate with stakeholders to understand business requirements and drive the development of innovative solutions
  • Responsible for documenting, reviewing and approval of the requirements for each Line of Business
  • Help drive the desired user experience for each Line of Business

**Requirements:**

  • 3+ years' current experience working supporting Genesys Contact Center as Business Analyst or Product Owner
  • 3+ years' current experience working on a Scrum and/or Agile team as Product Owner
  • Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft Visio

**Salary Range:** $110,000 - $130,000 per year based on experience.



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