Sales Associate III

1 month ago

San Diego, California, United States Tapestry Full time
Sales Associate III Job Description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Key Responsibilities
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards
  • Builds lasting and loyal relationships with customers
  • Sensitive to customers needs and tailors approach by reading cues
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Develops product knowledge skills and remains aware of current collections
  • Follows up with customers consistently and genuinely to influence/close the sale
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers specific needs
  • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Flexes personal selling techniques to contribute to overall store financial results
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Influences customers purchase decisions by balancing patience and assertiveness
  • Demonstrates Coachs Selling and Service expectations at all times
  • Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coachs guide to style
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Meets customer needs through solution-oriented and forward thinking
  • Creates personal sales and clienteling strategies in partnership with the management team
  • Understands organizational objectives and makes decisions that align with the Company priorities and values
Workplace and Environment
  • Promotes and endorses a team selling environment
  • Handles and offers solutions to customer issues appropriately and involves a manager when necessary
  • Utilizes Company tools to keep self-informed
  • Creates short and long-term strategies to achieve personal metrics and performance goals
  • Maintains a calm and professional demeanor at all times
  • Is adaptable and flexible to change
  • Represents Coach as a brand ambassador at all times
  • Welcomes feedback and adapts behaviors as appropriate
  • Takes initiative; has a high-level of ownership and accountability for individual results
  • Demonstrates confidence when working with customers
  • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Creates enthusiasm and positivity for a shared vision and mission
Operations
  • Processes shipments as needed
  • Replenishes inventory on sales floor as needed
  • Leverages Coachs tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
  • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Requirements
  • 1- 3 year of previous selling experience in a luxury retail service environment preferred
  • Possesses current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
  • Ability to communicate effectively with customers and team
  • Mobility to maneuver the sales floor and stock room to provide and support customer service
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mothers Day, etc.)

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