Customer Service Representative

3 weeks ago


Charlotte, North Carolina, United States TDCX Inc. Full time
{"h1": "Customer Service Specialist - EN", "p": "At TDCX Inc., we're passionate about delivering exceptional customer experiences that drive business growth. As a Customer Service Specialist, you'll be part of a dynamic team that works with world-renowned brands to provide top-notch support to their customers.

**Key Responsibilities:**

* Provide timely and effective support to customers via various communication channels
* Identify customer needs and provide strategic solutions to address their concerns
* Collaborate with internal departments to ensure case closure and meet service standards
* Continuously improve workflow and customer experience through constructive feedback
* Build sustainable relationships with customers and exceed their expectations

**Requirements:**

* Diploma or degree in any field
* 2 years of experience in customer-facing roles (fresh graduates encouraged to apply)
* Strong time management skills and motivation to exceed expectations
* Excellent verbal and written communication skills in English and the language of the supporting market
* Ability to multitask and work with multiple systems

**What We Offer:**

* Attractive remuneration and benefits
* Comprehensive medical and insurance coverage
* Premium workspaces and flexible working arrangements
* Opportunities for career growth and development
* Positive culture and recognition programs

**About Us:**

TDCX Inc. is a global company with 25 years of experience and over 270 industry awards. We specialize in perfecting our clients' customer experience and elevating their sales. Our company has won numerous awards for delivering value-driven solutions and continuously innovating our customer-facing brand solutions.

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, apply now to become a Customer Service Specialist at TDCX Inc."}

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