Customer Service Representative
2 weeks ago
About this role
The Customer Service Representative plays a vital role in delivering exceptional patient care and service to North Memorial Health customers and staff. As a key member of the clinic care team, this individual will manage phone contact to provide customers with proficient, customer-centered services that meet or exceed expectations.
Key Responsibilities
• Provide timely and effective responses to customer inquiries and concerns
• Manage phone contact to ensure efficient and effective communication
• Collaborate with the clinic care team to resolve customer issues and concerns
• Maintain accurate and up-to-date records of customer interactions
Requirements
• High School diploma or equivalent (GED) required
• 1 year customer service experience required
• Minimum of 6 months scheduling experience and/or registration experience preferred
• Call center experience preferred
• Ability to multi-task and prioritize tasks effectively
• Typing test minimum 35+ WPM required
• Experience in a healthcare setting preferred
• Understanding of HIPAA
• Independent problem-solving skills
• Skilled in MS Office products
What We Offer
• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package
• A commitment to diversity, equity, and inclusion
How to Apply
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].
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