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Customer Service Representative III

4 weeks ago

Marquand, Missouri, United States ASP Web Solutions Full time
Job Summary:

The Customer Service Representative III is a pivotal role within the Contact Center who receives, investigates, and resolves customer inquiries originating from various communication channels. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a willingness to work in a team environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, and other communication channels
Investigate and resolve customer complaints in a timely and courteous manner
Utilize CRM applications and other software to efficiently manage customer interactions
Enter supporting information into systems and web forms as necessary

Qualifications:

High School Diploma (minimum) or Associates degree (preferred)
Four (4) years of related experience in customer service and responding to requests for information, or three (3) years with an Associates degree, or two (2) years with a Bachelor's degree
Ability to maintain a Secret Clearance
Proficient in both oral and written communication to communicate effectively with others

What We Offer:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment

Please submit your resume to [email protected]