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Receptionist

2 months ago

Rochester, Minnesota, United States OCI Hospitality Full time
Job Overview

OCI Hospitality, a prominent property management firm, is seeking a dedicated individual for the role of Front Desk. Our company has a rich history in hotel management and development, emphasizing strong values and personal connections in the hospitality industry.

Position Summary: As a Front Desk professional, you will be the first point of contact for our guests, ensuring they receive exceptional service and support throughout their stay. Your role is vital in creating a welcoming atmosphere and addressing any inquiries or concerns promptly.


Key Responsibilities:

  • Deliver outstanding guest service, addressing inquiries and concerns efficiently.
  • Manage guest registration and check-out processes with accuracy.
  • Exhibit professionalism and courtesy in all communications, including phone interactions.
  • Anticipate guest needs and provide assistance proactively.
  • Maintain the cleanliness and professionalism of public areas and the front desk.
  • Utilize effective selling techniques to enhance revenue and occupancy rates.
  • Ensure guest accounts are accurate and complete.
  • Possess a thorough understanding of hotel services and local attractions.
  • Adhere to the hotel's standard operating procedures and safety protocols.
  • Assist in the preparation of departmental reports and collaborate with team members to improve operational efficiency.
  • Deliver amenities and support to guests as required.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Excellent interpersonal and communication skills.
  • Strong organizational abilities and attention to detail.
  • Capability to maintain composure in high-pressure situations.
  • Professional demeanor in all work-related interactions.