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Customer Procurement Service Specialist

2 months ago

Denver, Colorado, United States Infobahn SoftWorld Inc Full time
Job Overview

Position: Customer Procurement Service Team Specialist

Location: Hybrid Work Environment

Contract Duration: 12+ Months


Role Summary:
This position is designed to assist the sales and channel teams throughout the customer's procurement initiation process.
Key Responsibilities:
  • Address procurement setup inquiries from Sales, Solution Providers, and Customers.
  • Manage customer expectations by providing consistent updates on progress.
  • Act as a catalyst for essential organizational changes, promoting positive transformation critical for operational success.
  • Collaborate with key stakeholders to effectively enhance business systems, tools, and processes.
  • Serve as a primary contact for Sales to resolve issues arising from daily operations while recommending training to bridge knowledge gaps.
  • Respond to and address internal inquiries regarding relevant business systems and operations.
  • Deliver impactful presentations to diverse audiences.

Business Insight:
Possess a comprehensive understanding of client processes, policies, and tools. Adapt well in a dynamic environment, demonstrating both reactive and proactive capabilities to fulfill business needs. Embrace a philosophy of knowledge sharing and maintain a customer-centric approach. Acknowledge cultural perspectives and promote diversity. Utilize reporting and data to inform solution recommendations, showcasing the ability to influence through data. Exhibit a desire to evaluate processes and drive optimization and innovation. Manage information from multiple concurrent work streams, integrating key details into standardized processes. Effectively conduct presentations and training sessions, both in-person and remotely, to enhance material retention.
Essential Qualifications:
  • Bachelor's degree or equivalent experience.
  • Minimum of 3 years in sales/support or a related field.
  • Familiarity with procurement or vendor setup processes.
  • Exceptional interpersonal and communication skills, including proficiency in writing and presenting.
  • Highly organized with a proven track record of task completion.
  • Dedicated to service with a customer-oriented mindset.
  • Strong work ethic and commitment to quality standards.
  • Proficient in various desktop applications, including MS Office, SharePoint, Wiki, DocuSign, and MS Teams.
  • Detail-oriented and capable of multitasking in a fluid, ever-evolving environment.