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Security Officer

2 months ago

Tustin, California, United States Salvation Army Full time
Job Title: Security Guard

At The Salvation Army, we are seeking a highly skilled and compassionate Security Guard to join our team. As a Security Guard, you will play a vital role in ensuring the safety and well-being of our shelter guests, staff, and volunteers.

Job Summary

The Security Guard will work directly with homeless individuals suffering from mental illness and substance abuse, providing professional and compassionate assistance. You will be responsible for ensuring the safety of all shelter guests, staff, volunteers, and vendors by using de-escalation techniques and providing support when needed.

Key Responsibilities
  1. Monitoring and Patrol
  • Secure premises by patrolling property, monitoring surveillance cameras, and access points.
  • Patrol parking and surrounding areas.
  • Making rounds of inspection to determine that fences, gates, doors, and windows are properly secure.
  • Investigate unusual or suspicious conditions or activities on property or surrounding areas within 1 mile of the shelter location.
  • Conduct visual inspections of the workplace on a continuous basis through direct observation, walking inspections, and the use of a video monitor.
Access Control and Recording
  • Grant access for vendors and delivery persons.
  • Record incidents, shelter guests, and visitors signing in and out.
  • Monitor the safety and well-being of guests, staff, volunteers, and vendors.
Crisis Response and Communication
  • Respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise.
  • Follow established protocols for crisis response.
  • Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
  • Use de-escalation communication strategies to manage disruptive behavior and resolve conflicts.
  • Report on-site incidents to appropriate internal or external entities.
Policy Enforcement and Assistance
  • Inform violators/intruders of policy and procedures.
  • Assist shelter staff in all related duties ensuring guest and facility safety.
  • Cultivate and maintain collaborative communication with shelter staff as it relates to the comings and goings of guests, unexpected site guests, vendor arrivals, guest holds at gates, and guest exits/no longer allowed on-site.
Reporting and Supervision
  • Report directly to the shelter supervisor.
Approaches and Strategies
  • Implement trauma-informed, harm reduction, low-barrier, and strength-based approaches.

Requirements

  • High School Graduate or GED.
  • Must be able to actively patrol client sites, interact with the public for 6-8 hours.
  • 1-3 years' work experience with homeless population, preferred.
  • 1-3 years' experience working in security.
  • If in recovery, must have a sobriety minimum of three (3) years.
  • Experience in or basic knowledge of mental health, homelessness, and/or addictions fields (preferred).
  • Criminal background check is required.
  • CPR and First Aid certification a must within 30 days of the start date.

Skills and Abilities

  • Bilingual/Bi-literate English/Spanish preferred.
  • Must have ability to communicate effectively and remain positively engaged with co-workers, guests, volunteers, vendors.
  • Must model professionalism and be able to appropriately respond in a supportive manner to guests and co-workers when asked questions or addressing concerns/issues.
  • Ability to exercise sound judgment in carrying out assignments independently.
  • Good time management and organization skills.
  • Good oral and written communication skills.
  • Strong sense of workplace ethics and understanding of confidentiality protocols.
  • Ability to greet visitors, and interact with guests and other staff members in a courteous, professional, respectful manner.
  • Flexible availability must be able to work any shift and/or assigned schedule.
  • Able to function in a fast-paced, frequently changing environment and be adaptable.
  • Must be able to implement trauma-informed care communication strategies when resolving conflict to not re-traumatize guests with your interactions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The Salvation Army is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.