Front Desk Representative

4 weeks ago


Billerica, Massachusetts, United States Island Hospitality Management Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality Management. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.

Key Responsibilities
  • Check-in and check-out hotel guests in a timely and efficient manner
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepare reports for the management team during each shift
Requirements
  • Highly motivated team player with strong initiative and desire for achievement
  • Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Excellent communication and interpersonal skills
What We Offer
  • A competitive benefits package, including healthcare, dental, and vision insurance
  • A comprehensive training and development program
  • A reward-based bonus program
  • Free room nights at our hotels and employee discounts
  • Discounted tickets to theme parks, musicals, movies, and more
Island Hospitality Management is an Equal Opportunity Employer

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