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Front Desk Operations Manager

1 month ago

Billerica, Massachusetts, United States Island Hospitality Management Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality Management. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.

Key Responsibilities:

  • Manage all aspects of front desk operations, including check-in/check-out, payment processing, and guest communication.
  • Provide information and assistance to guests and vendors, ensuring a positive and memorable experience.
  • Prepare reports and maintain accurate records during each shift.

Requirements:

  • Highly motivated and customer-focused individual with excellent communication skills.
  • Ability to work well in a fast-paced environment and handle problems effectively.
  • Strong initiative and desire for achievement, with a willingness to learn and grow with our company.

Benefits:

  • Competitive salary and benefits package, including healthcare, retirement plan, and paid time off.
  • Opportunities for career growth and professional development through our in-house training program.
  • Recognition and reward programs for outstanding performance and contributions to the team.

Island Hospitality Management is an Equal Opportunity Employer.