Quality Assurance Specialist

3 weeks ago


Boca Raton, Florida, United States FlexShopper Full time
Job Title: Quality Assurance Specialist

Job Summary:
We are seeking a Quality Assurance Specialist to support our team at FlexShopper. The successful candidate will be responsible for monitoring calls, providing one-on-one coaching sessions, and assisting in reaching a goal of or more calls scanned and documented on a monthly basis.

Key Responsibilities:

* Monitor calls and provide feedback to staff members
* Conduct one-on-one coaching sessions to improve call quality
* Assist in reaching a goal of or more calls scanned and documented on a monthly basis
* Examine and coach agents from different areas within Customer Care, Collections, and Order Management

Requirements:

* 2 years of call center experience
* Good command of written and verbal communication
* Ability to work under pressure
* Excellent communication and interpersonal skills
* MS Office applications knowledge

Preferred Qualifications:

* Bilingual (English and Spanish) preferred
* Experience with Customer Relations Management (CRM) applications, LiveVox, Freshdesk, and custom tailored software

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