Quality Assurance Specialist

4 weeks ago


Boca Raton, Florida, United States FlexShopper Full time
Job Title: Quality Assurance Specialist

Job Summary:
FlexShopper is seeking a Quality Assurance Specialist to support the development of staff as they pertain to call quality and control, while maintaining a positive working atmosphere. The ideal candidate will have a good command of written and verbal communication, ability to work under pressure, and excellent communication and interpersonal skills.

Responsibilities:
  • Monitor calls and provide one-on-one coaching sessions to staff.
  • Assist in reaching a goal of or more calls scanned and documented on a monthly basis.
  • Develop and execute Quality Assurance training, and orient new staff members with departmental goals and required expectations.
  • Assist department Team Leads/Supervisor(s) when needed and/or required.

Requirements:
  • Call Center Experience
  • Good command of written and verbal communication
  • Ability to work under pressure
  • Excellent communication and interpersonal skills
  • MS Office applications knowledge

Preferred Qualifications:
  • Minimum of 2 years customer service experience
  • Well-versed in computer knowledge
  • Bilingual (English and Spanish) preferred


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