Quality Assurance Specialist
4 weeks ago
Job Summary:
FlexShopper is seeking a Quality Assurance Specialist to support the development of staff as they pertain to call quality and control, while maintaining a positive working atmosphere. The ideal candidate will have a good command of written and verbal communication, ability to work under pressure, and excellent communication and interpersonal skills.
Responsibilities:
- Monitor calls and provide one-on-one coaching sessions to staff.
- Assist in reaching a goal of or more calls scanned and documented on a monthly basis.
- Develop and execute Quality Assurance training, and orient new staff members with departmental goals and required expectations.
- Assist department Team Leads/Supervisor(s) when needed and/or required.
Requirements:
- Call Center Experience
- Good command of written and verbal communication
- Ability to work under pressure
- Excellent communication and interpersonal skills
- MS Office applications knowledge
Preferred Qualifications:
- Minimum of 2 years customer service experience
- Well-versed in computer knowledge
- Bilingual (English and Spanish) preferred
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