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Retail Sales Specialist

2 months ago

Tuscaloosa, Alabama, United States Asurion Full time

Job Summary:

We are seeking a highly skilled and customer-focused Retail Sales Technician to join our team at Asurion. As a Retail Sales Technician, you will be responsible for providing exceptional customer service, troubleshooting and repairing electronic devices, and promoting Asurion's products and services.

Key Responsibilities:

  • Provide technical expertise and support to customers, troubleshooting and repairing electronic devices
  • Deliver award-winning customer experiences, ensuring customer satisfaction and loyalty
  • Upsell Asurion's products and services, achieving sales goals and targets
  • Contribute to the growth and development of the business, identifying opportunities for improvement and implementing solutions
  • Work efficiently in a dynamic retail environment, multitasking and prioritizing tasks to meet customer needs
  • Self-manage and set priorities, taking ownership of customer interactions and resolving issues in a timely and professional manner

Requirements:

  • 1+ years of customer service or retail sales experience
  • 6+ months of experience with product service support or electronics troubleshooting (preferred)
  • Basic knowledge of mobile devices and operating systems
  • Ability to work a flexible retail schedule
  • Demonstrated ability to multitask efficiently in a fast-paced environment
  • A passing background check (criminal and drug test)

What We Offer:

  • Ongoing training and development opportunities to enhance your skills and knowledge
  • Competitive hourly pay and benefits package
  • Unlimited monthly bonus potential for achieving sales targets
  • Career growth opportunities based on your interests and performance
  • A supportive and collaborative work environment

About Asurion:

Asurion is a leading technology care company, dedicated to eliminating the fears and frustrations associated with technology. We provide equal employment opportunities to all employees and applicants for employment, and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.