Customer Service Representative

2 weeks ago


Charlotte, North Carolina, United States Pattons Full time

About Us

At Pattons, we're dedicated to delivering exceptional service and support to our customers. As a leading provider of air compressor systems, we're committed to excellence in every aspect of our business.

**Our Team**

Our team is the backbone of our success. We're a group of talented and dedicated individuals who are passionate about delivering outstanding results. We're looking for a Customer Service Specialist to join our team and help us continue to grow and succeed.

**The Opportunity**

We have an immediate opening for a Customer Service Specialist in our Parts department to work out of our Charlotte, NC branch. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to internal and external stakeholders, including communicating part specifications, sales orders, and acknowledgements, as well as inventory availability, lead times, and pricing.

**Key Responsibilities**

* Provide effective customer service via phone and email to communicate critical information and resolve customer inquiries
* Research part numbers and adjust coding and cost/pricing as needed in the system
* Understand ordering trends and process customer purchase orders with a high sense of urgency
* Gather critical information and enter quoting for customer review
* Maintain clear communication with customers throughout the life of an order
* Assist with inventory cycle counts and ERP management

**Requirements**

* High school diploma or equivalent
* 3+ years' experience in material handling or similar position, preferably in an industrial, distribution, or warehouse setting
* Background in Manufacturing or Industrial Supply Chain
* Strong experience in a customer-facing role with providing inquiry assistance
* Advanced Microsoft Excel ability
* Proficient in Infor ERP LN or equivalent SAP ERP/inventory management system
* Experience entering and processing a high volume of purchase orders with a wide variety of parts/products

**What We Offer**

* Competitive compensation package
* Comprehensive benefits
* Professional development opportunities
* Challenging growth opportunities

**About Us**

Pattons has supplied the most efficient, reliable, and technologically advanced air compressor systems to industries throughout the Southeast since 1945. We joined the ELGi Equipments Ltd. family of companies in 2012 and are poised for significant expansion and deeper penetration into the markets we serve throughout North America and around the globe.



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