Restaurant Operations Manager

5 days ago

Cypress, Texas, United States Cinemark Full time
Restaurant Assistant Manager Job Description

A Restaurant Assistant Manager at Cinemark is responsible for providing hands-on support and guidance for the restaurant operations. They will manage Team Members and the process for delivering quality service to all Guests within the restaurant. A Restaurant Assistant Manager will adhere to Cinemark's brand standards for timeliness, accuracy, guest service, and experience.

Key Responsibilities:

The essential duties and responsibilities of a Restaurant Assistant Manager include, but are not limited to, the following:

  • Trains and coaches Team Members to serve food and drinks to guests in a courteous and timely manner
  • Interacts verbally with Guests creating a friendly and upbeat atmosphere
  • Completes assigned administrative functions
  • Ensures cash handling procedures are completed according to company and brand policy
  • Manages service of alcohol according to all state and federal laws and regulations
  • Conducts regular inventory and ordering as necessary
  • Accepts and audits deliveries
  • Adheres to budgets, increasing profits through cost managements and sales growth
  • Handles complex and challenging customer service scenarios
  • Ensures that Team Members follow the dress code
  • Learns and follows the policies and procedures as established in Cinemark's Guidelines. Enforces these with all staff fairly and consistently
  • Reports all Employee relations issues to the General Manager and/or management
  • Consistently identifies and sanitizes Employee and Guest high-contact areas
  • Properly utilizes Personal Protective Equipment while completing position-specific tasks
  • Adapts to the frequency and scope of required cleaning tasks
  • Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
  • Performs other work-related duties as assigned
Requirements:

The ideal candidate for this role will have:

  • Must be at least 18 years of age
  • High School or G.E.D. graduate preferred
  • Minimum of 1-2 years of restaurant supervisory experience preferred
  • Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark's Management Accreditation Program
  • Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
  • Management members who work with alcohol are required to complete a Safe Alcohol Service training program
  • Availability to work flexible hours which include evenings, weekends, and holidays
  • Requires regular and consistent attendance
  • Has an energetic and friendly attitude during each shift
  • Provides excellent Guest service
  • Accurate cash handling and basic math skills
  • Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
  • Ability to work in a team environment and independently
  • Ability to take and follow direction
  • Responds with a sense of urgency
  • Excellent time management, organizational skills, and attention to detail
  • Ability to recruit, train, and lead others
  • Must be able to resolve conflict
  • Bilingual English/Spanish preferred
Physical and Environmental Requirements:

The ideal candidate for this role will be able to:

  • Frequent bending, kneeling, and lifting up to 50 lbs.
  • Frequent standing, walking and reaching around the theater.
  • Noise level may be moderate to high at times.
  • Be able to work in a standing position for extended periods of time.


Cinemark is an Equal Opportunity Employer.

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