Restaurant Operations Manager
2 days ago
Cinemark is seeking a skilled Restaurant Operations Manager to join our team. As a Restaurant Operations Manager, you will be responsible for providing hands-on support and guidance for the restaurant operations. You will manage Team Members and the process for delivering quality service to all Guests within the restaurant.
Key Responsibilities:
- Train and coach Team Members to serve food and drinks to guests in a courteous and timely manner
- Interact with Guests creating a friendly and upbeat atmosphere
- Complete assigned administrative functions
- Ensure cash handling procedures are completed according to company and brand policy
- Manage service of alcohol according to all state and federal laws and regulations
- Conduct regular inventory and ordering as necessary
- Accept and audit deliveries
- Adhere to budgets, increasing profits through cost management and sales growth
- Handle complex and challenging customer service scenarios
- Ensure that Team Members follow the dress code
- Learns and follows the policies and procedures as established in Cinemark's Guidelines. Enforces these with all staff fairly and consistently
- Reports all Employee relations issues to the General Manager and/or management
- All management members must follow the Employee Relations Reporting Protocol
- All management members are held at a high work ethic standard and code of conduct
- Consistently identifies and sanitizes Employee and Guest high-contact areas
- Properly utilizes Personal Protective Equipment while completing position-specific tasks
- Adapts to the frequency and scope of required cleaning tasks
- Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
- Performs other work-related duties as assigned
- Must be at least 18 years of age
- High School or G.E.D. graduate preferred
- Minimum of 1-2 years of restaurant supervisory experience preferred
- Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark's Management Accreditation Program
- Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
- Management members who work with alcohol are required to complete a Safe Alcohol Service training program
- Availability to work flexible hours which include evenings, weekends, and holidays
- Requires regular and consistent attendance
- Has an energetic and friendly attitude during each shift
- Provides excellent Guest service
- Accurate cash handling and basic math skills
- Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
- Ability to work in a team environment and independently
- Ability to take and follow direction
- Responds with a sense of urgency
- Excellent time management, organizational skills, and attention to detail
- Ability to recruit, train, and lead others
- Must be able to resolve conflict
- Bilingual English/Spanish preferred
- Frequent bending, kneeling, and lifting up to 50 lbs.
- Frequent standing, walking, and reaching around the theater.
- Noise level may be moderate to high at times.
- Be able to work in a standing position for extended periods of time.
Cinemark is an Equal Opportunity Employer
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