Customer Service Liaison

3 weeks ago


Buffalo, New York, United States Reikart House Hotel, Amherst, NY Full time
Job Overview

We are seeking a highly skilled Customer Service Liaison to join our team at the Reikart House Hotel in Amherst, NY. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.

About the Job

This position offers a competitive salary of approximately $55,000 per annum, with opportunities for growth and advancement within the company.

Key Responsibilities:
  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Act as a liaison between guests and hotel staff, facilitating smooth communication and resolving any issues that may arise.
  • Maintain accurate records of guest interactions, preferences, and special requests.
  • Develop and maintain strong relationships with colleagues across various departments to ensure seamless operations.
  • Stay up-to-date with local events, attractions, and services, providing guests with personalized recommendations.
Requirements:
  • Bachelor's degree or equivalent experience in hospitality, customer service, or a related field.
  • Minimum 2 years of experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a team environment and adapt to changing situations.
  • Proficiency in Microsoft Office and ability to learn hotel-specific software.
Benefits:
  • Competitive salary: $55,000 - $60,000 per annum.
  • Medical, dental, and vision insurance.
  • Vacation and holiday pay.
  • Employee assistance program.
  • Career growth opportunities.
  • Reduced room rates throughout the portfolio.
  • Third-party perks (movie tickets, attractions, etc.).
  • 401(k) plan.
  • Flexible spending account.
  • Life insurance.
  • Parental leave.
  • Referral program.


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