Customer Service Liaison
3 weeks ago
We are seeking a highly skilled Customer Service Liaison to join our team at the Reikart House Hotel in Amherst, NY. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.
About the JobThis position offers a competitive salary of approximately $55,000 per annum, with opportunities for growth and advancement within the company.
Key Responsibilities:- Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
- Act as a liaison between guests and hotel staff, facilitating smooth communication and resolving any issues that may arise.
- Maintain accurate records of guest interactions, preferences, and special requests.
- Develop and maintain strong relationships with colleagues across various departments to ensure seamless operations.
- Stay up-to-date with local events, attractions, and services, providing guests with personalized recommendations.
- Bachelor's degree or equivalent experience in hospitality, customer service, or a related field.
- Minimum 2 years of experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a team environment and adapt to changing situations.
- Proficiency in Microsoft Office and ability to learn hotel-specific software.
- Competitive salary: $55,000 - $60,000 per annum.
- Medical, dental, and vision insurance.
- Vacation and holiday pay.
- Employee assistance program.
- Career growth opportunities.
- Reduced room rates throughout the portfolio.
- Third-party perks (movie tickets, attractions, etc.).
- 401(k) plan.
- Flexible spending account.
- Life insurance.
- Parental leave.
- Referral program.
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