Client Success Liaison
4 days ago
At Centivo, we're revolutionizing the healthcare industry with our innovative approach to affordable, high-quality care. As a Client Success Liaison, you'll play a vital role in bringing our mission to life.
Job OverviewWe're seeking an experienced professional to join our team as a Client Success Liaison. In this role, you'll provide operational support and perform established service standards related to renewals and client service. You'll work closely with colleagues across internal/external departments and/or vendors to resolve claims, benefit, and enrollment tasks.
Key Responsibilities:- Provide operational support and perform established service standards as related to renewals and Client Service.
- Handle client inquiries by collaborating with Claims and Member Care departments.
- Resolve and/or escalate member issues, including VIP member issues with internal Customer Advocacy team.
- Assist with Implementation tasks as needed, specifically National Account Open Enrollment communications and member portal testing.
- 3 years' experience working with Healthcare Plans.
- Must have experience working for a TPA, Broker or Direct Carrier.
- Experience working with Self-Funded and Level Funded Insurance Products preferred.
We offer a competitive salary of $55K - $65K per year, based on experience. Our benefits package includes [insert benefits].
Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors. We're passionate about delivering exceptional results and making a positive impact on our customers' lives.
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