Retail Sales Manager

6 days ago

Frederick, Maryland, United States NRG Energy Full time
Job Summary

The Retail Account Manager plays a critical role in driving revenue growth for our consumer sales department. As the local primary point of contact, this role is responsible for communicating with all lead sources, building relationships, and providing resolutions to concerns.

Key Responsibilities
  • Qualify leads based on lead details, type of equipment, and geographic area
  • Schedule qualified leads with the retail sales team
  • Determine when to offer various promotions to customers
  • Develop a thorough understanding of products and service offerings to upsell and cross-sell to clients
  • Provide customer service for all retail sales as required
  • Engage and partner with third-party lead generating teams and sources to promote sales growth
  • Manage, process, and track all incoming leads, following up with open leads
  • Process customer payments
  • Maintain and report weekly and monthly KPIs for big box and retail leads
  • Meet with the Retail Manager to review KPI performance and identify solutions to improve performance
  • Complete required reports and related documents promptly and accurately
  • Ensure the accuracy of all reports and accounting records
  • Continually search for ways to improve results and effectiveness
  • Follow all company policies and procedures, including safety protocols
  • Assist the Retail Manager with certain administrative tasks as assigned
Requirements
  • 1+ years of sales/customer service or related experience
  • High school diploma or GED
  • Intermediate computer skills and ability to use Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Must be able to communicate in English effectively, both verbally and in writing
  • Excellent verbal and written communication skills
  • Valid driver's license required
  • Ability to work overtime with little notice; weekend hours may occasionally be required
Preferred Qualifications
  • 3-5 years of sales experience within a construction/HVAC or home services environment
  • Proven track record of meeting or exceeding sales targets and receiving positive feedback
Additional Knowledge, Skills, and Abilities
  • Consultative and collaborative selling approach
  • Ability to follow through on commitments to customers, internal, and external
  • Must be organized and able to coordinate a large volume of requests
  • Proactive mindset
  • Mechanical aptitude
  • Strong organizational skills, attention to detail, and ability to multi-task
  • Ability to work independently and as part of a team
  • Strong work ethic and ability to demonstrate consistent and effective leadership behaviors
  • Capable of making good judgments/decisions
  • Willingness to learn and be a part of a team
  • Positive attitude and a team player
  • Ability to build positive relationships with customers, both internal and external
  • Willingness and ability to work collaboratively with all levels of the organization
  • Safety mindset and acceptance of a safety culture
  • Related experience may be substituted for education
Working Conditions
  • Open office environment
  • Fast-paced environment
Physical Requirements
  • Must be able to lift/move up to 20 pounds frequently
  • Frequently performs tasks requiring bending at the waist, kneeling, or crouching
  • Must be able to adhere to long periods of standing, walking, or sitting
  • Ability to hear, understand, and distinguish speech and/or other sounds to operate phones or other office equipment safely
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push, and pull objects and tools

Airtron is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title, and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

PLEASE NOTE: NRG Energy, Inc. is providing onboarding and pre-employment processes for Airtron LLC. As such, you may encounter NRG Energy, Inc. or NRG in various places during your pre-employment and onboarding process. Please be aware that Airtron LLC and NRG Energy, Inc. are separate and independent companies, and that your employment will be with Airtron LLC and not NRG Energy, Inc.

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