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Community Engagement Coordinator

2 months ago

Salisbury, Maryland, United States CREI Management, LLC Full time
Community Engagement Coordinator

The Community Engagement Coordinator is essential in assisting the Community Manager with the financial and operational management of the community. This role encompasses overseeing administrative responsibilities while also contributing to leasing, marketing, training, and customer service efforts to meet revenue and occupancy objectives.

Key Responsibilities:
  • Maintain accurate resident information within the property management software
  • Process financial transactions, including rent collection, deposit preparation, invoice processing, and financial reporting
  • Engage with residents and their guarantors regarding outstanding payments and enforce collection procedures
  • Oversee move-out procedures, including lease term evaluations, damage assessments, and deposit returns
  • Respond to resident and customer inquiries in a timely and effective manner
  • Coordinate maintenance activities to uphold community standards
  • Support leasing and marketing initiatives by assisting prospective residents and collecting necessary fees
  • Analyze financial and operational reports to identify and resolve issues affecting leasing performance
  • Assist in the recruitment, training, and performance evaluation of staff
  • Organize and implement community events to enhance the resident experience
  • Carry out additional administrative tasks as required
Qualifications:
  • High school diploma is required; a Bachelor's degree is preferred
  • A minimum of 2 years of relevant experience and/or training
  • Strong customer service and communication abilities
  • Capable of working collaboratively in a team environment and under pressure
  • Proficient in Microsoft Word and Excel; familiarity with Yardi is advantageous

Work Environment:

This position may involve working in both office and outdoor settings, necessitating physical mobility and effective communication skills. The role may require extended hours and weekend availability.