Customer Service Director

6 days ago


Casa Grande, Arizona, United States All Ways Caring HomeCare Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our organization, you will be responsible for delivering exceptional client care, managing employee performance, and ensuring overall customer satisfaction.

Key Responsibilities
  • Client Care Management: Oversee the delivery of high-quality care services to our clients, ensuring their needs are met and exceeded.
  • Employee Supervision: Supervise and guide our caregivers to provide exceptional care and support to our clients.
  • Scheduling and Operations: Manage employee scheduling, identify areas for improvement, and implement proactive solutions to ensure seamless operations.
  • Relationship Building: Foster strong relationships with referral partners, payor sources, and clients to ensure a high level of satisfaction and retention.
  • Documentation and Record-Keeping: Maintain accurate and up-to-date documentation and records to ensure compliance and quality assurance.
Requirements
  • Education: Associate or bachelor's degree in business, nursing, social services, or a related field of study (per regulatory requirements).
  • Skills and Experience: Accountable, reliable, and able to work independently with good judgment. Valid driver's license and auto insurance. Effective verbal and written communication. Excellent customer service skills.
About Our Company

All Ways Caring HomeCare is a leading provider of home care services, dedicated to delivering high-quality, compassionate care and support to individuals in need. Our mission is to empower our clients to live independently and with dignity, while maximizing their quality of life.



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