Field Technical Support Specialist

2 weeks ago


Laurel Hill, Florida, United States BCforward Full time
Job Title: Field Technical Support

BCforward is seeking a highly motivated Field Technical Support professional for an opportunity in a Distribution Center environment.

Job Summary:

We are looking for an experienced Field Technical Support specialist to provide on-site support to customers, including installation, servicing, and repairing complex systems and equipment. The ideal candidate will have a strong background in hardware and software support, excellent analytical and problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provides on-site field support to customers, including installation, servicing, and repairing complex systems and equipment.
  • Resolves customer problems in the areas of hardware/software installation, repair, upgrade, and maintenance.
  • Resolves more complex installations and maintenance issues.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs complex analysis and prepares reports on system problem trends and issues.
  • Provides leadership and work guidance to less experienced personnel.
Requirements:
  • High school diploma or G.E.D.
  • Six or more years of field support experience.
  • Experience working with the company's hardware, software, and equipment products.
  • Experience working with customer technology and support requirements.
Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.



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