Operations Manager

1 month ago

Lynnwood, Washington, United States Veterinary Emergency Group Full time
{"title": "Operations Lead", "description": "WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is to provide exceptional care and service to our customers and their pets. We are revolutionizing emergency medicine with a customer-first mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

We want our employees to feel safe, secure, and valued, just like our customers and their pets. We strive to create a work environment that is engaging, inclusive, and rewarding. With the highest NPS score in our industry, we are committed to ensuring that VEG remains the place where the best and brightest in the emergency world want to work, stay, and grow.

WHO WE NEED

We are seeking a talented, friendly, and energetic Ops Lead to join our team. You are someone who is passionate about helping people and solving their pet problems. You are excited about providing and guiding exemplary customer service to ensure a smooth and seamless experience for our customers.

WHAT YOU'LL DO
  • Drive the customer experience and the VEG triage, including providing a 3D experience, modeling the way, executing our spikes, and participating in rounds.
  • Manage general hospital maintenance, including cleaning, laundry, stocking, and inventory.
  • Host the VEG triage and manage customer wait times.
  • Handle all phone inquiries and transfer calls to the appropriate party.
  • Ensure prompt greeting for customers and their pets.
  • Oversee the reception desk and ensure it is tidy and the refreshment center is fully stocked.
  • Supervise the accurate entry of customer/patient information into company software and process payments correctly.
  • Manage cash drawer reconciliation and oversee EOD processes.
  • Confirm that the front desk is covered, managed, and maintained at all times.
  • Train and monitor new hires in daily front desk processes and operations.
  • Manage inventory counts and audits for all hospital products and supplies.
  • Manage inventory controls, including reorder points, expiration dates, and product turnover.
  • Maintain spend within budget set by HM.
  • Develop and maintain contacts for vendors, service reps, and drug reps.
  • Drive upkeep and organization of storage room, pharmacy, and any other areas where supplies are stored.
  • Maintain a log of all invoices.
  • Ensure all stock areas meet OSHA guidelines for safety.
  • Lead communication regarding inventory with the team.
  • Lead training on inventory management.
WHAT YOU NEED
  • Prior experience with animals in a veterinary environment is a major plus.
  • Must have 1-2+ years of supervisory experience.
  • Have a servant leadership mentality and lead by example.
  • Knowledge of Infinity/ImproMed is a major plus.
WHY YOU SHOULD CHOOSE US

Because emergency is all we do, so we do it best. We also offer:

  • Industry-leading compensation: $32.00-$37.00 per hour.
  • Something new every day - you'll never be bored in emergency medicine.
  • We build our hospitals from scratch. You'll be using all of the latest equipment and technology.
  • Generous employee pet discount.
  • Referral rewards - tell your friends why they should come work for VEG too.
  • Health, Vision, and Dental Insurance.
  • 401K w/ company match.
  • Paid parental leave - 10 weeks of paid leave at 100% of regular salary.
  • Unlimited Continuing Education opportunities - we want to help you grow in your career.
  • Flexible work schedules for a true work-life balance.
  • Growth and relocation potential.
  • Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc.
  • Lastly, because while our work is serious, we believe that it should also be fun.

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you.

"}

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