Desktop Software Delivery Specialist
3 days ago
We are seeking a highly skilled Desktop Software Analyst to join our team at Tandym Group. As a key member of our Desktop Software Delivery Project, you will play a critical role in expanding software titles to our application catalog and automating software delivery for our growing customer base.
Responsibilities:
- Collaborate with the project team and developers to increase self-service options for automated software delivery.
- Create standardized catalog details/descriptions to educate customers and improve user experience.
- Participate in Agile sprints, including writing stories, documenting requirements, and conducting UAT testing.
- Work with the Product Owner to prioritize tasks based on business value and technical complexity.
- Maintain a comprehensive, accurate product backlog with detailed requirements, ensuring readiness for upcoming sprints.
- Automate the fulfillment and tracking of licensed software.
- Track licenses and create alerts based on availability.
- Develop a workbench to build presentation agendas for ServiceNow RITM/SCTASKs for new desktop software.
- Trigger automated workflows for software requests, increasing the application catalog's automated delivery/fulfillment rate.
- Enable users to order all desktop software currently restricted or requiring Service Desk submission.
- Develop reports and dashboards for software fulfillment.
- Complete development and testing based on prioritized candidates; execute communication, training, and implementation plans.
- Provide customers with easy access to an approved software list and develop workflows to validate new software requests.
- Assess ITAM, CMDB, and SCCM data for field validation, clean-up, and correlation of data elements.
- Engage stakeholders and ISD groups, gather feedback, and gain approval for project milestones.
- Monitor implemented solutions to ensure effectiveness and efficiency.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT project management, specifically in desktop software delivery, software packaging, automation, and customer experience.
- Strong knowledge of ServiceNow, MyIT, MECM, Windows Software Center, MacOS, Windows, and Citrix applications.
- Proven experience in data analytics and metrics reporting.
- Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
- Excellent communication and stakeholder management skills, with the ability to negotiate and report statuses and findings.
- Understanding of Agile Project Management methodologies and Scrum Framework.
- Experience writing and prioritizing user stories, ensuring timely delivery.
- Strong problem-solving skills and attention to detail.
- Self-starter with a positive attitude and willingness to hit the ground running.
- Diplomatic in exchanging information and addressing sensitive issues.
Desired:
- PMP or similar project management certification.
- Experience with ITAM, CMDB, and SCCM/MECM data management.
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