Strategic Account Manager

4 weeks ago


Silver Spring, Maryland, United States Comcast Corporation Full time
Job Summary

As a key member of our sales team, you will be responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Your primary goal will be to develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services.

Core Responsibilities
  • Meet or Exceed Sales Quota: Identify and close incremental sales and revenue opportunities to meet or exceed monthly sales quota.
  • Customer Engagement: Proactively engage customers to understand their changing business needs and identify upselling/cross-selling and new product revenue growth opportunities.
  • Contract Renewal: Renew customer contracts to protect and grow existing revenue streams.
  • Product Knowledge: Maintain excellent knowledge of Comcast's products and services, pricing practices, and selling skills to effectively position and align Company Business Services with assigned accounts.
  • Solution Development: Initiate and deliver proposed solutions to meet the needs of assigned customers, including Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Manager Router, and other Business Class products.
  • Customer Satisfaction: Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
  • Account Management: Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Strategic Planning: Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts' needs and an overall strategy to optimize sales and retention opportunities.
  • Communication: Position and sell Company Business Class services across multiple organizational levels, including C-level and Executive level personnel.
  • Performance Management: Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.

Requirements

  • Education: Bachelor's Degree
  • Experience: 7-10 years of relevant work experience
  • Skills: Customer Experience, Customer Relationships, Identifying Sales Opportunities, Direct Selling, Communication, Customer Satisfaction

Comcast is an EOE/Veterans/Disabled/LGBT employer.



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