IT Support Specialist
1 day ago
At St. Charles Health System, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our Information Technology department, you will play a critical role in delivering exceptional customer service to our clients, ensuring their technical needs are met with professionalism and expertise.
The successful candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you have a passion for technology and a desire to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.
Responsibilities- Deliver superior customer service to St. Charles Health System clients, providing timely and effective support via telephone, email, or in-person
- Analyze and resolve complex technical issues, working closely with internal teams to ensure seamless issue resolution
- Develop and maintain comprehensive knowledge base articles, ensuring accurate and up-to-date information is available to clients and internal stakeholders
- Collaborate with colleagues to prioritize support requests, ensuring alignment with business priorities and service level agreements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Minimum 6 years' experience in IT support, with a proven track record of delivering exceptional customer service
- Industry certifications such as MCP, MCSE, or MCDST (or equivalent)
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
- Competitive salary range: $43.40 - $65.18 per hour (based on experience)
- A comprehensive benefits package, including medical, dental, vision, 403(b) retirement plan, and generous Earned Time Off program
- Ongoing training and development opportunities, ensuring you stay up-to-date with the latest technologies and industry trends
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