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Theater Operations Specialist

2 months ago

Honolulu, Hawaii, United States Booz Allen Hamilton Full time
About the Role

We are seeking a highly skilled and experienced Theater Operations Specialist to join our team at Booz Allen Hamilton. As a key member of our operations team, you will play a critical role in supporting our clients' mission-critical operations in a non-standard, OCONUS location.

Key Responsibilities
  • Assist in refining and implementing a comprehensive theater movement and operations strategy for a dispersed workforce.
  • Provide varying levels of support to customer support, process improvement, and operations as a Theater Operational Manager.
  • Ensure excellent support of teams, systems, programs, and hardware to better assist teams in their day-to-day operations.
  • Oversee the execution of client current movement and contingency plans, and day-to-day operations.
  • Analyze outcomes from security assistance engagements.
  • Establish movement operating procedures, conduct in-country coordination for facilities and support, communicate with forward entities, and support crisis-action duties and responsibilities.
Requirements
  • 5+ years of experience establishing and maintaining client or in-country relationships, security assistance, and security cooperation.
  • 2+ years of experience acting as a liaison between the operations team and other teams in the organization, including leadership and U.S. Government entities.
  • Knowledge of operational improvement plans.
  • Ability to be flexible, exercise initiative, innovate, and take poorly defined problems and convert them into questions for which practical solutions can be defined.
  • Ability to succeed in an ambiguous and fast-paced international environment with culturally diverse groups.
  • Ability to prepare and modify documents, including correspondence, drafts, and emails.
  • Ability to maintain electronic and hard copy filing systems.
  • Ability to install, configure, and operate workstation, telephony, video, and mobile hardware and software, including more established communications such as sat phone, as required.
  • Secret clearance.
  • HS diploma or GED and 10+ years of experience with operations support management, or Bachelor's degree and 2+ years of experience with operations support management.
Preferred Qualifications
  • Experience drafting well-written communications to different business stakeholders, including employees, customers, and partners.
  • Experience collaborating with in-country experts and leadership, and keeping the executive team briefed.
  • Experience using Microsoft Office programs, including Word, Excel, and Outlook.
  • Ability to collect and analyze data to identify trends, diagnose problems, and create solutions to solve problems.
  • Ability to learn new technologies, systems, solutions, and procedures quickly, and identify opportunities for improving the support process.
  • Ability to resolve escalated teams and member issues quickly, efficiently, and within policy guidelines.
  • Possession of excellent verbal and written communication skills.
  • Possession of excellent interpersonal skills.