Orlando Office Representative
4 days ago
At Cliff Berry Inc., we value our employees and strive to provide a safe and supportive work environment. As a Customer Service Representative, you will play a critical role in ensuring our customers receive exceptional service and support.
Your responsibilities will include handling incoming calls and emails, responding to customer inquiries, and maintaining open communication with the department management team. You will also have the opportunity to work on various projects, including creating and tracking purchase orders, updating work orders, and maintaining regulatory documentation.
We are looking for a highly skilled and experienced individual who can excel in this role. If you have a strong background in customer service, preferably in the environmental services industry, and possess excellent communication skills, we encourage you to apply.
Key Responsibilities:
- Prioritize Health and Safety by following company policies and procedures.
- Perform daily general office and clerical tasks independently with minimal oversight.
- Handle incoming calls from customers and employees, directing inquiries to the appropriate personnel.
- Respond to and manage incoming emails from customers and employees, ensuring they are routed to the correct department.
- Formulate and provide timely and accurate responses to customer inquiries, delivering outstanding customer service.
- Navigate and create routine and emergency work orders within SAP, distributing them as needed.
- Maintain open communication with the department management team to enhance the service center's operations.
- Create and track purchase orders within the corporate system.
- Update work orders upon completion, forward them for invoicing, and maintain accurate files.
- Ensure the completion of customer setup forms.
- Maintain regulatory documentation for the transportation of environmental waste streams, ensuring compliance during annual inspections.
- Prepare necessary fuel and trip permits.
- Create job packets in SAP, which includes processing customer payments, verifying customer information, and communicating with field personnel.
- Monitor and respond to ongoing internal and external email communications, acting accordingly and in a timely manner.
- Assist with front desk phone coverage as needed.
- Provide vacation shift coverage for other Customer Service Representatives (CSRs), including adjusting work hours to 6:30 AM - 3:00 PM during these times.
- Maintain strict confidentiality of company information at all times.
Salary Information:
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
Apply today to join our team and take your career to the next level
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