Customer Experience Representative
3 days ago
**Job Title:** Customer Experience Representative
About Us
At Cliff Berry Inc., we strive to provide exceptional customer experiences while fostering a culture of innovation and excellence. We prioritize employee growth and success, offering a stable environment for individuals to thrive.
About the Role
We seek a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at our Orlando office. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
- Adhere to health and safety protocols to ensure a secure working environment.
- Perform various office tasks independently with minimal supervision.
- Manage incoming calls and emails, escalating issues to relevant personnel when necessary.
- Respond to customer inquiries, resolving issues promptly and accurately.
- Utilize SAP to create and track work orders, ensuring timely completion and distribution.
- Collaborate with the management team to optimize service center operations.
- Create and track purchase orders within the corporate system.
- Update work orders upon completion, forward them for invoicing, and maintain accurate records.
- Complete customer setup forms efficiently.
- Ensure regulatory documentation for environmental waste transportation remains compliant during inspections.
- Prepare necessary fuel and trip permits.
- Process customer payments, verify customer information, and communicate with field personnel using SAP.
- Monitor and respond to internal and external email communications, acting accordingly and in a timely manner.
- Assist with front desk phone coverage as needed.
- Provide vacation shift coverage for other Customer Service Representatives, adjusting work hours if required.
- Ensure the confidentiality of company information at all times.
Requirements
- High school education or equivalent.
- Two years of customer service experience in a fast-paced environment, preferably in the environmental services industry.
- Excellent communication and active listening skills.
- Proven experience in customer service or a related field.
- Strong communication and multitasking skills.
- Proficiency with ERP systems like SAP.
- Ability to work independently and handle sensitive information discreetly.
- Proficiency in Microsoft Office - Outlook, Excel, Word.
- Ability to prioritize tasks, manage time effectively, and maintain attention to detail.
Salary Range:
$55,000 - $75,000 per annum based on qualifications and experience.
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