Intake Coordinator

3 days ago

Colorado Springs, United States Innovive Health Full time
Job Title: Intake Coordinator

At Innovive Health, we are seeking a highly organized and detail-oriented Intake Coordinator to join our team. As an Intake Coordinator, you will play a critical role in overseeing the inbound referral process from first contact to admission.

Key Responsibilities:
  • Answer all incoming calls, including intake of new referrals, resumptions of care, and readmissions for home health services.
  • Collect demographic information, check insurance eligibility, and collect required documentation to ensure regulatory compliance with Medicare and MassHealth.
  • Accurately data enter patient information, including medication in Electronic Medical Records (EMRs).
  • Perform outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation.
  • Collaborate with internal clinicians to ensure timely adherence to patients' care needs.
  • Work with multiple departments to ensure authorizations are received prior to coordination of care.
  • Monitor referral portal regularly to ensure timely review of new referrals.
  • Data entry into referral tracking tools and multiple EMR systems.
  • Serve as point of contact between clinical, intake, and vendors via emails and calls.
  • Review department for process improvement efforts.
  • Assist with managing workload to ensure that referrals are handled in a timely manner.
  • Ensure issue resolution with referrals, vendors, and missing documentation.
  • Monitor Salesforce queue and HealthWyse exports.
  • Serve as point of contact for key physicians.
  • Obtain prior authorization or pre-certification of services to be rendered as required by each individual payor.
  • Complete and manage all paperwork or supportive documentation required for performing effective billing.
  • Re-verify patient eligibility, monitor insurance lifetime caps, and prior authorization periods.
  • Resolve patient/payor issues in a timely manner.
  • Run various reports to keep up with patient caseload and Utilization Review Maintenance.
  • Participate in departmental, clinical, and company meetings as requested.
  • Participate in required training, including in-service and educational programs.
  • Manage inventory of office supplies and medical supplies. Manage FedEx pickups/deliveries to branch offices.
  • Greet all incoming visitors and assist in coordination of meetings as necessary.
  • Provide administrative support to Clinical Director, Executive Director, and other management staff as needed.
  • Adhere to HIPAA laws and maintain patient confidentiality at all times.
  • Perform other duties as assigned.
Requirements:
  • Associate's degree or equivalent in related work experience.
  • 1+ year experience in a healthcare administrative role.
  • Knowledge of medical terminology.
  • Proficiency in Windows environment, with emphasis on Word and Excel.
What We Offer:
  • Competitive salary based on experience.
  • Comprehensive benefits package includes medical, dental, vision, disability, and life insurance.
  • 24 days of paid time off.
  • Paid Company Holidays.
  • 401k with company match.
  • Dayforce Wallet - voluntary benefit that gives you access to earned pay.
  • Wellness program.
  • Tuition reimbursement.
  • Online CEU credits.
  • Excellent career growth opportunities.

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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