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Case Support Specialist
1 month ago
Job Title: Case Support Specialist
Job Summary:
The County of Delaware, PA is seeking a highly organized and personable Case Support Specialist to join our team. As a Case Support Specialist, you will provide administrative support to attorneys and receive visitors to the Office of the Public Defender.
Responsibilities:
* Welcome all visitors to the Office of the Public Defender, including clients, their family members, attorneys, and other guests
* Conduct intake interviews to determine eligibility for services
* Make copies of paperwork brought in by defendants
* Enter client information into case management software and open case files
* Order hearing and 911 transcripts
* Assist with file maintenance, case tracking, and organizing materials for court
* Prepare conflict petitions, letters, and other documents
* Answer phone calls and messages, ascertaining the nature of the call and directing the caller to the appropriate person, and providing information within authorized limits
Requirements:
* High school graduate or equivalent
* Prior experience in a high-volume customer service position
* Strong computer skills, including Microsoft Office
* Strong verbal and written communication skills (Spanish fluency preferred)
* Able to multitask, prioritize, and manage time efficiently
* Ability to interact positively with colleagues and a wide spectrum of the public
Additional Information:
The County of Delaware provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, membership in an employee organization, political affiliation, or status as a veteran in the recruitment, selection, or hiring of its workforce. Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. EEO/AA
The County of Delaware offers a comprehensive benefits package to full-time employees, including health care, dental, retirement, life insurance, holidays, vacation, and sick leave.
