Customer Service Specialist
1 month ago
We are seeking a highly skilled Customer Service Technician to join our team at ProSphere Tek, Inc. in El Paso, TX. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users, ensuring their computing systems, software, and peripherals are running smoothly.
Key Responsibilities- Provide routine IT customer support, including troubleshooting and resolving technical issues related to hardware and software.
- Analyze and report daily on ticket resolution to meet established weekly ticket closure rates.
- Assist customers with reported issues, using an automated ticketing system to track and resolve problems efficiently.
- Successfully handle a wide range of hardware and network technology issues in a high-volume, fast-paced environment.
- Be responsible for all assigned trouble tickets from creation to resolution.
- Candidate must be a U.S. Citizen.
- Must live within 1 hour of the facility Gateway West, El Paso, TX.
- Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM).
- Minimum high school diploma.
- Technical certifications strongly desired.
- Experience providing IT support to end-user communities preferred but not required.
- Excellent customer service and communications skills required.
- Demonstrable troubleshooting and problem resolution skills for desktops and laptops.
- Experience providing services to the federal government and/or the VA.
ProSphere Tek, Inc. offers a competitive total compensation package, including paid leave, and options for employer-sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company-sponsored 401(k) retirement plan has an employer contribution match that is immediately vested.
We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.
EEO CommitmentIt is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing or by dialing.
-
Customer Service Specialist
3 weeks ago
El Paso, Texas, United States Kids Dental Brands Full timeAbout the Role:We are seeking a skilled Customer Service Specialist to join our team at Kids Dental Brands. As a Call Center Representative, you will be the first point of contact for our patients, providing exceptional service and support.Key Responsibilities:Respond to patient inquiries and resolve issues in a timely and professional mannerProvide accurate...
-
Customer Service Representative
1 month ago
El Paso, Texas, United States Burnett Specialists Staffing & Recruiting Full timeJob DescriptionBurnett Specialists Staffing & Recruiting is seeking a skilled Customer Service Representative to join our team.The ideal candidate will possess excellent communication skills, a strong ability to build customer relationships, and a keen eye for detail. As a Customer Service Representative, you will be responsible for providing top-notch...
-
Customer Service Support Specialist
3 weeks ago
El Paso, Texas, United States ProSphere Tek Full timeJob SummaryProSphere Tek is seeking a skilled Customer Service Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide routine IT customer support and maintain computing systems, printers, and other...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Sun Loan Full timeAbout the Role:Sun Loan Company is seeking a reliable and exceptional Customer Service/ Collections Loan Specialist to join our dynamic team. As a Customer Service/Collections Loan Specialist, you will be the face of Sun Loan, interacting daily with our customers both in-person and over the phone.Key Responsibilities:Process new loans and manage...
-
Data Entry Specialist
3 weeks ago
El Paso, Texas, United States Easy Recruiter Full timeAbout the role: Data Entry Specialist - Customer Service RepresentativeTo work within the data entry team and provide excellent customer service through accurate and timely data input, while being a team player within a high-performance data entry team.Key Responsibilities: Accurately process customer information and meet deadlines. Facilitate auditing of...
-
Insurance Customer Service Representative
4 weeks ago
El Paso, Texas, United States West Texas Agency El Paso Full timeCustomer Service SpecialistWe're seeking a dedicated and customer-focused professional to join our team at West Texas Agency El Paso. As a Customer Service Specialist, you will play a vital role in delivering exceptional service to our clients and policyholders.Key Responsibilities:Provide accurate and timely responses to client inquiries regarding insurance...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Bianca Alderette Farmers Insurance Full timebJob Title:/b Customer Service Representative/Retention SpecialistbrbrbJob Summary:/b We are seeking a highly skilled Customer Service Representative/Retention Specialist to join our team at Bianca Alderette Farmers Insurance.brbrbKey Responsibilities:/bbrbr* Engage with policyholders, addressing their inquiries and providing excellent customer service.br*...
-
Automotive Customer Service Representative
1 month ago
El Paso, Texas, United States Sparrow Inc Full timeCustomer Service Specialist Job DescriptionSparrow Company, Executive Search and Staffing is seeking a highly skilled Customer Service Specialist to join their team. As a key member of the team, you will be responsible for providing exceptional customer service support to customer accounts and manufacturing locations.Key Responsibilities:Provide timely and...
-
To Go Specialist
3 weeks ago
El Paso, Texas, United States Cheddar's Full timeBe a Part of the Cheddar's Team!As a To Go Specialist at Cheddar's, you'll build connections with Guests when you take orders and when Guests pick up their meals. You'll ensure their order is accurate and on time, and make sure your work area and Guest touch points are clean and sanitized. You'll also recommend your favorite menu items to Guests who want to...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Fred Loya Insurance Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Fred Loya Insurance. As a Claims Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving claims in a timely and efficient manner, and ensuring that our customers receive a first-rate experience.Key...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Fred Loya Insurance Full timeJob Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Fred Loya Insurance. As a Claims Support Specialist, you will be responsible for providing exceptional customer service to our clients, handling claims with professionalism and efficiency, and working collaboratively with our team to achieve our...
-
Customer Service Representative
4 weeks ago
El Paso, Texas, United States Qualfon Full timeJob OverviewQualfon is seeking a Seasonal Remote Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via inbound and outbound calls, emails, and chats.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States West Texas Agency El Paso Full timeWe're seeking a dedicated Customer Service Specialist to provide exceptional support to our clients and policyholders at West Texas Agency El Paso.As our next insurance customer service representative, you will showcase our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice.You'll also be...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Hertz Full timeJob SummaryThe Airport Return Specialist is a key member of the Hertz team, responsible for providing exceptional customer service and ensuring a seamless vehicle return experience. This role requires a passion for delivering world-class service, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesManage vehicle...
-
Customer Experience Specialist
4 weeks ago
El Paso, Texas, United States SumUp Full timeCustomer Experience SpecialistWe are seeking a highly skilled and empathetic Customer Experience Specialist to join our team at SumUp. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our merchants, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Balfour Beatty Investments - North America Full timeAt Balfour Beatty Communities, we strive to deliver exceptional living experiences that exceed our residents' expectations. As a Customer Experience Specialist, you will play a vital role in creating memorable interactions and fostering a sense of community.Key Responsibilities:Manage and respond to community inquiries in a timely and professional...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Security Service Federal Credit Union Full timeKey Responsibilities: Promote SSFCU products and services to existing and potential members through various contact channels. Provide exceptional customer service and support to foster long-term relationships with members. Stay up-to-date on SSFCU's products and services to effectively communicate their benefits to members. Collaborate with the Member...
-
Customer Service Representative
4 weeks ago
El Paso, Texas, United States CarMax Full timeAbout the RoleAs a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will be responsible for guiding customers through every step of their car-buying journey, from sale to appraisal, test drives, and financing applications.Key ResponsibilitiesProvide top-notch customer service by offering support...
-
Customer Experience Specialist
4 weeks ago
El Paso, Texas, United States SumUp Full timeCustomer Experience SpecialistSumUp is seeking a highly skilled Customer Experience Specialist to join our team in El Paso, Texas. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our merchants.Key Responsibilities:Be the voice of our company, providing direct support to our...
-
Customer Experience Specialist
3 weeks ago
El Paso, Texas, United States SumUp Full timeCustomer Experience SpecialistAt SumUp, we're seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our merchants. Your primary goal will be to resolve customer inquiries in a timely and professional manner, ensuring that our merchants...
